Customer Experience Team Leader

Ngai Tahu Tourism
Job Type
Mackenzie District, Canterbury
New Zealand


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Mō tātou, ā, mō kā uri ā muri ake nei - for us and our children after us

Kia ora! Do you want to join an engaged team and be part of one of New Zealand's most unique tourist attractions?

We are currently searching the galaxy for a bright star to lead our Reception and Kiosk Team based in Takapo (Lake Tekapo)!

As the Team Leader - Customer Experience, you will coach, develop and navigate your team to deliver an astronomical customer experience.

At Earth & Sky, we take great pride in warmly welcoming manuhiri (visitors) to our celestial experience. Manaakitanga (hospitality) is one of the core values that drives the way we do business and we care for our customers and team as we would our own whānau (family).

About the role:

The Team Leader - Customer Experience is a permanent, full-time role which will involve:

  • Ensuring our dedicated team provide exceptional customer service
  • Leading and motivating a star team ensuring safe and efficient operations at all times
  • Training and coaching team members
  • Collaborating with Department Managers to generate and align rosters
  • Managing the retail portfolio

This is a varied role where no two days are the same…if you thrive in an environment where you get to think on your feet and work as a cohesive team then this is the place for you!

A little bit about you:

Our star candidate is someone who:

  • Can inspire people everyday - 2+ years' experience with people leadership
  • Is computer savvy with Microsoft Office.
  • Leads by example in demonstrating exceptional customer service
  • Stays cool and positive under pressure
  • Is open to learning and sharing Ngāi Tahu culture and stories
  • Can work shifts on weekdays, weekends and public holidays

It would be advantageous to know JRS booking system or similiar

If "Kia ora and welcome to Earth & Sky" rolls off your tongue, get in touch!

Our purpose is to make the connection - with our customers, through our people, to our place and to Ngāi Tahu.  Looking to find out a little bit more about us?

Check us out here:

Keen to apply?

Haere mai, Hit Apply Today! (Job code 23240)

Earth & Sky is a fun, unique and safe place to work and we'd like to keep it that way. Before starting with us, you'll go through a range of checks, including drug and alcohol testing. Health and safety is super important and this is part of how we keep you, our team and our customers safe.

You must be legally entitled to work in New Zealand to apply for this role.

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